Global IT Team Leader

Website Ex Libris

We’re looking for a qualified and experienced candidate that will lead and manage the Global IT Support Team and ensure of customer satisfaction. The Global IT Support Team leader will be responsible for the day-to-day delivery of Global IT support service. Responsible of all aspects of team management including tasks management, project management, people development, mentoring and administration tasks as well as hands on work.

Responsible for maintaining a dynamic knowledge base of technical solutions to ensure that the organization’s Global IT support is as efficient and productive as possible.


Responsibilities include:

Global IT support team supervise and perform the maintenance of technical services within the company, as well as ensuring adequate training and abilities of his team.

Some common functions of Global IT Support Team Leader includes:

Responsible for all Global IT 1st tier support for all Ex Libris employees and offices
Managing the Global IT Support Team and own full responsibly of all support issues
Maintaining and developing team’s knowledge base and work procedures for the Global IT Support Team
Implementing and supporting technologies
Training subordinates and managing Global team staff
Providing technical and management guidance for problems and questions
Participating in business meetings
Monitoring information security end-users technologies and networks and proceed to appropriate steps to address security breaches and patches if necessary in cooperation with Security Officer
Establishing relationships with technology and equipment vendors
Managing equipment Global stocks and licenses
Advises human resources colleagues on staffing needs and participates in the hiring and training process
Managing department budget
Other duties as needed or assigned

Desired Skills and Experience:

Bachelor’s Degree in Computer Science or a Related Field, Experience with Computers and Networks, Leadership, Management, Staffing, Written and Verbal Communication, Interpersonal Communication, Computers, Problem Solving, Decision Making, Critical Thinking, Teamwork, Attention to Detail, Working Under Pressure, Ability to Meet Goals.


Required professional experience:

3 years plus of experience of Global IT support management experience
Excellent sense of documentation and knowledge organization
Proven experience leading, managing and implementing IT projects in enterprise
Deep technical knowledge of networking, security, OS, hardware and software, Active Directory, DNS, DHCP
Professional experience managing Microsoft Office 365 Could Infrastructure, Skype for Business, SCCM
MCSA and MCITP certification
CCNA certification
Professional experience in advanced installing of IT hardware and software
Excellent troubleshooting capabilities
Ability to work in a team environment for positive outcomes, generating trust
Capable of managing multiple tasks under pressure and meeting deadlines
Strong interpersonal skills, with ability to professionally interact with diverse personalities and cultures in order to reach resolutions and maintain strong relationships
Looking to develop their skillset in continually evolving company

Important skills / characteristics:

Charismatic leader
Service oriented professional
Excellent communication skills
Ability to multi-task under pressure
Independent, self-motivated, detailed-oriented, highly organized
Quick and self-learner
Collaborates well in team environment
Innovative and out-of-the-box thinker
Project management skills
Ability to effectively prioritize tasks in a high-pressure environment
Required Languages

Hebrew as mother tongue
English at a high level – spoken and written

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